About Diva’s Closet
Who is Diva’s Closet?
Diva’s Closet is an online fashion retailer offering trendy and high-quality clothing items such as crop tops, hoodies, pants, jeans, shirts, blouses, skirts, and dresses. We aim to provide the latest fashion trends to customers worldwide, excluding some remote areas in Asia.
Product Questions
What types of products does Diva’s Closet offer?
We offer a wide range of fashion items including crop tops, hoodies, pants, jeans, shirts, blouses, skirts, and dresses. Our collection is designed to cater to various styles and preferences.
Are the products true to size?
Yes, we provide detailed size charts for each product to help you choose the right size. If you have any doubts, feel free to contact our customer support for assistance.
Ordering & Payment
What payment methods does Diva’s Closet accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I place an order?
Simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Shipping & Delivery
What are the shipping options available?
We offer two main shipping methods:
- Standard Shipping: Costs $12.95 and typically takes 10-15 business days after your order is processed. We use DHL or FedEx for this option.
- Free Shipping: Available for orders over $50, using EMS. This option usually takes 15-25 business days after your order is processed.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed and ready for shipment.
Do you ship internationally?
Yes, we offer global shipping to most parts of the world, excluding some remote areas in Asia.
Returns & Exchanges
What is your return policy?
If you are not completely satisfied with your purchase, you may return the item within 15 days from the date of receipt. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.
Customer Support
How can I contact customer support?
You can reach our dedicated customer service team at [email protected]. We are here to assist you with any questions or concerns regarding your order, delivery, or any other issues.
Account Management
How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website. Fill in the required information to set up your account, which will allow you to track your orders, save your preferences, and enjoy a faster checkout experience.
I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions on how to reset your password.
Additional Information
Where is Diva’s Closet located?
Our company is located at 302 Tuten Avenue, Savannah, US 31415.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s delivery status.
Thank you for choosing Diva’s Closet. We are excited to be a part of your fashion journey and look forward to helping you create unforgettable looks. Shop now and discover the perfect pieces to elevate your wardrobe!