At Diva’s Closet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain items are non-returnable, including:
- Final sale items
- Personalized or custom-made products
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
- Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Shipping costs for exchanges will be covered by Diva’s Closet.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Diva’s Closet Team,
I would like to request a return/exchange for my recent order (#12345). The reason for my request is [please specify reason].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address]Non-Returnable Items
Based on our analysis of the website menu and homepage content, the following items are non-returnable:
- Final sale items
- Personalized or custom-made products
Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Email: [email protected]
Address: 302 Tuten Avenue, Savannah, US 31415
Thank you for shopping with Diva’s Closet. We appreciate your business and are here to ensure you have a positive shopping experience.